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Frequently Asked Questions

It takes time, patience and a little know-how to get a new humidor ready to hold cigars. You’re trying to recreate the tropical environments where most cigars are made, and you can’t rush the process. Putting cigars into a dry humidor can ruin good smokes. Your humidor has an interior of untreated Spanish cedar, the preferred wood for humidifying and aging premium cigars. The wood needs to be humidified, or seasoned before the box is ready to hold cigars:

  1. To season your humidor, take a new sponge – make sure that it is unscented and free of soap – and wet it with a liberal dose of distilled water.
  2. Wipe down all the exposed wood, including dividers, and the interior lid. Avoid using a paper towel or a fraying cloth; these will literally leave a paper trail on the wood.
  3. After you’ve wiped down the wood, squirt the sponge with more distilled water. Then place it inside the humidor on a plastic bag – to avoid direct contact with the wood – and close lid. Use only distilled water. Tap water contains minerals that will destroy most humidification systems by leaving deposits that will clog the humidor element.
  4. Once the humidification element is filled be sure to wipe it down to remove any excess water. Rest it on a hand towel for approximately 30 minutes. Close the humidor with the humidifying element and the damp sponge, and leave it over night.
  5. The next day refresh the humidification device (It may not need it) and check the sponge. If it is fairly dry, add more distilled water. However, if very damp, leave it alone.
  6. Let the humidor sit another night, and then remove the sponge and the plastic bag. The walls of the humidor have now absorbed all the water they need, and now you can safely store your cigars.

Some humidors don’t come with a hygrometer. For those that do, no analog hygrometer is perfect. In fact, they are not meant so much to provide a precise reading but to give you a close approximation. Often, they need to be calibrated, they are very touchy. Sometimes analog hygrometers need a jolt every once in a while. Do this by wrapping in a moist cloth and leave out overnight (away from cigars). The needle should register a high level of humidity by morning. If the needle has not moved, it is defective.

A digital hygrometer is much more accurate than an analog.

Often, a hygrometer may read 40%, but it’s not really that low. Before tossing it in the garbage, check the following:

  1. Make sure to recharge the humidification device regularly by refilling with distilled water.
  2. Calibrate the hygrometer so it will read more accurately.
  3. Take out the cigars, wipe down the interior cedar, let it dry and repeat, then put the cigars back in, this often does the trick.
  4. Squeeze test – between forefinger and thumb gently squeeze the cigar, it should have a slight give, but not be mushy nor should it be hard – This is often the best test if someone is worried that their cigars are going bad.
  5. Certain climates, parts of the country, and seasons are drier than others – You may need to buy an additional humidifier to put in your humidor, or put a slightly damp piece of sponge in your humidor (not touching the cigars) to help increase the humidity.
  6. Make sure it is not near an AC or heater, this will affect the environment inside the humidor dramatically – humidor should be in a relatively cool, dry place.

Truly a grand moment. To prevent a difficult or tight draw, or an unraveling of the wrapper, be sure not to cut too shallow or too deep. Using a guillotine style cutter, snip the cigar at the shoulder, where the head begins to slope toward the body of the cigar. If you prefer a punch-style cutter, simply poke the sharp end into the head of the cigar, gently twist and remove. Although both of these moves sound like something you’d see in Braveheart, these simple techniques will enhance your enjoyment of fine smokes. Check out our selection of Cigar Cutters!

This pre-smoke ritual is one of the most enjoyable aspects of cigar smoking. First, prime the cigar by rotating the end just above the flame, allowing equal exposure to the entire foot of the cigar. This allows the natural oils in the leaves to heat up and prevent a burning haystack of a smoke! Then, without letting the flame actually touch the cigar, hold the flame ½” from the end and draw gently while rotating the cigar to ensure an even burn. Check out our selection of available cigar lighters!

The only way to preserve your fine handmade cigars is to maintain the proper moisture content and temperature. Dry cigars burn hot and harsh, and you’ll feel like you’re smoking a bundle of hay. On the other hand, overly moist cigars will give you a migraine while you draw and taste like a sour lemon! If you don’t have one, you need a humidor. When I first started, I used a Tupperware container, and left a moist hand towel inside but not touching the cigars – something like this will work fine as a makeshift but sooner or later, you’ll need to upgrade. Need an upgrade? Check out our fine selection of humidors!

To place an order, simply browse our website and add your desired items to the shopping cart. Proceed to checkout, where you'll provide your shipping and payment information. Once confirmed, your order will be processed and shipped.

Please contact us.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.

If you encounter any issues with your order, such as missing items or damaged products, please contact our customer support team immediately at info@cigarthings.com. We will work to resolve the issue as quickly as possible and ensure your satisfaction.

Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are delivered within 3-7 business days. You can track the progress of your shipment using the provided tracking information.

Yes, we offer expedited shipping options for customers who require faster delivery. During checkout, you will have the opportunity to select your preferred shipping method, including expedited options with shorter delivery times.

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express and Discover) and PayPal, you can select your preferred payment method during checkout.

Yes, we take the security of your payment information seriously. Our website is equipped with industry- standard encryption technology to ensure that your personal and financial data is protected during transactions.

At this time, we do not offer gift wrapping or personalized messages for orders. However, we are constantly striving to enhance our services and may offer these options in the future.

Please refer to our return portal for policies and detailed information about our return process, including eligibility criteria, timelines, and instructions for initiating a return.

It takes time, patience and a little know-how to get a new humidor ready to hold cigars. You’re trying to recreate the tropical environments where most cigars are made, and you can’t rush the process. Putting cigars into a dry humidor can ruin good smokes. Your humidor has an interior of untreated Spanish cedar, the preferred wood for humidifying and aging premium cigars. The wood needs to be humidified, or seasoned before the box is ready to hold cigars:

  1. To season your humidor, take a new sponge – make sure that it is unscented and free of soap – and wet it with a liberal dose of distilled water.
  2. Wipe down all the exposed wood, including dividers, and the interior lid. Avoid using a paper towel or a fraying cloth; these will literally leave a paper trail on the wood.
  3. After you’ve wiped down the wood, squirt the sponge with more distilled water. Then place it inside the humidor on a plastic bag – to avoid direct contact with the wood – and close lid. Use only distilled water. Tap water contains minerals that will destroy most humidification systems by leaving deposits that will clog the humidor element.
  4. Once the humidification element is filled be sure to wipe it down to remove any excess water. Rest it on a hand towel for approximately 30 minutes. Close the humidor with the humidifying element and the damp sponge, and leave it over night.
  5. The next day refresh the humidification device (It may not need it) and check the sponge. If it is fairly dry, add more distilled water. However, if very damp, leave it alone.
  6. Let the humidor sit another night, and then remove the sponge and the plastic bag. The walls of the humidor have now absorbed all the water they need, and now you can safely store your cigars.

Some humidors don’t come with a hygrometer. For those that do, no analog hygrometer is perfect. In fact, they are not meant so much to provide a precise reading but to give you a close approximation. Often, they need to be calibrated, they are very touchy. Sometimes analog hygrometers need a jolt every once in a while. Do this by wrapping in a moist cloth and leave out overnight (away from cigars). The needle should register a high level of humidity by morning. If the needle has not moved, it is defective.

A digital hygrometer is much more accurate than an analog.

Often, a hygrometer may read 40%, but it’s not really that low. Before tossing it in the garbage, check the following:

  1. Make sure to recharge the humidification device regularly by refilling with distilled water.
  2. Calibrate the hygrometer so it will read more accurately.
  3. Take out the cigars, wipe down the interior cedar, let it dry and repeat, then put the cigars back in, this often does the trick.
  4. Squeeze test – between forefinger and thumb gently squeeze the cigar, it should have a slight give, but not be mushy nor should it be hard – This is often the best test if someone is worried that their cigars are going bad.
  5. Certain climates, parts of the country, and seasons are drier than others – You may need to buy an additional humidifier to put in your humidor, or put a slightly damp piece of sponge in your humidor (not touching the cigars) to help increase the humidity.
  6. Make sure it is not near an AC or heater, this will affect the environment inside the humidor dramatically – humidor should be in a relatively cool, dry place.

Truly a grand moment. To prevent a difficult or tight draw, or an unraveling of the wrapper, be sure not to cut too shallow or too deep. Using a guillotine style cutter, snip the cigar at the shoulder, where the head begins to slope toward the body of the cigar. If you prefer a punch-style cutter, simply poke the sharp end into the head of the cigar, gently twist and remove. Although both of these moves sound like something you’d see in Braveheart, these simple techniques will enhance your enjoyment of fine smokes. Check out our selection of Cigar Cutters!

This pre-smoke ritual is one of the most enjoyable aspects of cigar smoking. First, prime the cigar by rotating the end just above the flame, allowing equal exposure to the entire foot of the cigar. This allows the natural oils in the leaves to heat up and prevent a burning haystack of a smoke! Then, without letting the flame actually touch the cigar, hold the flame ½” from the end and draw gently while rotating the cigar to ensure an even burn. Check out our selection of available cigar lighters!

The only way to preserve your fine handmade cigars is to maintain the proper moisture content and temperature. Dry cigars burn hot and harsh, and you’ll feel like you’re smoking a bundle of hay. On the other hand, overly moist cigars will give you a migraine while you draw and taste like a sour lemon! If you don’t have one, you need a humidor. When I first started, I used a Tupperware container, and left a moist hand towel inside but not touching the cigars – something like this will work fine as a makeshift but sooner or later, you’ll need to upgrade. Need an upgrade? Check out our fine selection of humidors!

To place an order, simply browse our website and add your desired items to the shopping cart. Proceed to checkout, where you'll provide your shipping and payment information. Once confirmed, your order will be processed and shipped.

  • All orders placed by 3:00 pm ET, Monday-Friday, will be shipped that day.
  • Flammable/hazardous items must be shipped UPS Ground.
  • UPS business days do NOT include Saturdays, Sundays, or holidays.
  • All orders are shipped F.O.B. Weston Florida, within 1-2 business days. We ship via United Parcel Service (UPS) and FedEx, unless order quantity dictates the use of a common freight carrier. Orders being drop-shipped to your customer will have an imposed fee of $10.00 per order. All fees are subject to change without notice. Third-party shipping is optionally available. Alaska and Hawaii must ship via air (butane excluded).

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express and Discover) and PayPal, you can select your preferred payment method during checkout.

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“How To” Information

Take advantage of our “How To” videos for humidor and accessory maintenance to make sure your cigars get the attention they deserve.

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